Your privacy is very important to me and you can be confident that your personal information will be kept safe and secure and will only be used for the purpose it was given to me.

 I adhere to current data protection legislation, including the General Data Protection Regulation (EU/2016/679) (the GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications (EC Directive) Regulations 2003. 

This privacy notice tells you what I will do with your personal information from initial point of contact through to after your therapy has ended, including:

 • Why I am able to process your information and what purpose I am processing it for

 • Whether you have to provide it to me

 • How long I store it for 

• Whether there are other recipients of your personal information 

• Whether I intend to transfer it to another country,

 • Whether I do automated decision-making or profiling, and

 • Your data protection rights.

 I am happy to chat through any questions you might have about my data protection policy, and you can contact me via email/telephone as noted throughout this site and in this paragraph. Data controller’ is the term used to describe the person/ organisation that collects and stores and has responsibility for people’s personal data. In this instance, the data controller is me.

 I am registered with the Information Commissioner’s Office .My phone number is707802428905 . My email address is therapy@sophiacarbonero.com. 

My lawful basis for holding and using your personal information 

The GDPR states that I must have a lawful basis for processing your personal data. There are different lawful bases depending on the stage at which I am processing your data. I have explained these below: If you have had therapy with me and it has now ended, I will use legitimate interest as my lawful basis for holding and using your personal information. If you are currently having therapy or if you are in contact with me to consider therapy, I will process your personal data where it is necessary for the performance of our contract. The GDPR also makes sure that I look after any sensitive personal information that you may disclose to me appropriately. This type of information is called ‘special category personal information’. 

The lawful basis for me processing any special categories of personal information is that it is for provision of health treatment (in this case psychotherapeutic services) throughout your time in therapy. 

Privacy and cookie policy – Protecting your personal details on this website. 

SC Therapeutica , whose place of business is via Harley Therapy platform and in person in Colchester, Essex knows that you care how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly. This notice describes our privacy policy and forms part of our website terms and conditions (“Website Terms”). We are registered with the UK Information Commissioner’s Office (ICO) as a data controller (SC therapeutica).

By accepting our Website Terms or by visiting www.sophiacarbonero.com (“the Website”) you are accepting and consenting to the practices described in this Privacy Policy.  The Website is brought to you by SC Therapeutica. SC Thrapeutica  believes it is important to protect your Personal Data (as defined in the Data Protection Act 1998) and we are committed to giving you a personalised service that meets your needs in a way that also protects your privacy. This policy explains how we may collect Personal Data about you. It also explains some of the security measures we take to protect your Personal Data, and tells you certain things we will do and not do. You should read this policy in conjunction with the Website Terms.

When we first obtain Personal Data from you, or when you take a new service or product from us, we will give you the opportunity to tell us if you do or do not want to receive information from us about other services or products (as applicable). You can normally do this by ticking a box on an application form or contract. You may change your mind at any time by emailing us at the address below.  Some of the Personal Data we hold about you may be ‘sensitive personal data’ within the meaning of the Data Protection Act 1998, for example, information about your health or ethnic origin.

Please read this Privacy Policy carefully. We know it’s long, but it contains important information about how we protect, use and process any personal information you give to us. We aim to be clear when we collect your data and not do anything with the data you wouldn’t reasonably expect.

Initial contact. When you contact me with an enquiry about my counselling services I will collect information to help me satisfy your enquiry when you book a session through Harley therapy. This will include relevant personal details, your GP surgery and any relevant health information pertinent to our work together. 

What information we collect

The main pieces of information we collect are:

• Name
• DOB
• Mobile
  phone number
• Email
  address
• Postal
  address
• GP/Safe contact
• Relevant therapeutic information 

Alternatively, your GP or other health professional may send me your details when making a referral or a parent or trusted individual may give me your details when making an enquiry on your behalf. If you decide not to proceed I will ensure all your personal data is deleted within 7 days. If you would like me to delete this information sooner, just let me know. 

When we collect your information

There are a few occasions when we might collect information from you. These include when:

• You first call or email us to make an enquiry about our service; or to make an appointment to meet us
• You give us this information face-to-face if we meet on any occasion
• You book your first session and sign the relevant  Harley Therapy/Counselling Contract
• You give us via a contact form, comment boxes or payment facility on the  HarleyTherapy website.

We will not collect this information from you at any other time.

How we collect your information

We collect information in the following ways:

• When you give it to us DIRECTLY
• When you contact us via our website, sophiacarbonero.com and or via the Harley therapy platform

We do not collect your data in any other way. We will only ever get it from you.

How we use and process your information

After we have received your information, there are a few ways in which we might use it to ensure we give you the best possible service. They include:

• To help us to identify you when you contact us
• To contact you to make, confirm, cancel or reschedule appointments
• To respond to any queries or complaints that you raise
• If we have a legal obligation to use or disclose information about you for instance, where we are ordered by a court or regulatory authority
• For any other purpose to which you agree

We will not disclose your information to any third party except in accordance with this Privacy Policy where we have named relevant  third party services .

While you are accessing counselling

Rest assured that everything you discuss with me is confidential. That confidentiality will only be broken if as per my regulatory bodies guidance, there may be concerns for you or another's safety and /or concerns of illegal money laundering and terrorism.. I will always try to speak to you about this first, unless there are safeguarding issues that prevent this. I will keep a record of your personal details to help the counselling services run smoothly. These details are kept securely and are not shared with any third party. 

As all therapists are required to keep appropriate records of their client work your therapist may keep some brief notes of your sessions. The notes are fully anonymised and do not contain any of the information we collect from you, as detailed above. Anonymised notes are kept in a locked cabinet or on a password protected secure computer in accordance with data protection laws.

Each therapist keeps their own notes and they are never shared with anyone, even other therapists with whom they may work alongside. Any digital/electronic devices are securely encrypted for online/telephone therapeutic purposes.

How we will communicate with you

We will only ever communicate with you via phone, email or text message outside of our face-to-face sessions.

Data security 

How we keep your information safe and who has access to it

We want you to know that we will never sell or pass on your personal information to third parties for their own purposes.

As all therapists are required to keep appropriate records of their client work your therapist may keep some brief notes of your sessions. The notes are fully anonymised and do not contain any of the information we collect from you, as detailed above. Anonymised notes are kept in a locked cabinet or on a password protected secure computer in accordance with data protection laws.

Each therapist keeps their own notes and they are never shared with anyone, even other therapists with whom they may work alongside. Any digital/electronic devices are securely encrypted for online/telephone therapeutic purposes.

How we protect your information

We are  experienced counsellors / psychotherapists, fully trained in the importance of maintaining confidentiality. We go to great lengths to keep all your information safe. We invest in the appropriate resources to protect your personal information from loss, misuse, unauthorised access, modification or disclosure. We make sure we manage it in accordance with our legal responsibilities under applicable data protection laws.

However, no internet-based platform, including email, is 100% secure, so we cannot be held responsible for unauthorised or unintended access that is beyond our control. When we communicate via email, there is always the possibility that email platforms can be hacked; or email transmission may not be encrypted when corresponding back and forth. We remain mindful of this and ensure that we do everything in our capability to protect your personal information.

How we retain your information

Our professional insurance requires that all our  therapeutic records be kept for 5 years after which time they will be destroyed.

Visitors to my website 

When someone visits my website, I use a third party service, IONOS  to collect standard internet log information and details of visitor behaviour patterns. I do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way that does not identify anyone. I do not make, and do not allow IONOS  to make, any attempt to find out the identities of those visiting my website. I use legitimate interests as my lawful basis for holding and using your personal information in this way when you visit my website. I use IONOS analytics  so that I can continually improve my service to you. I use IONOS as the content management system for our website - find out about . 

No user-specific data is collected by me or any third party. If you fill in a form on my website, that data will be temporarily held then destroyed.

Harley therapy platform are a third party platform/service used for my direct therapy bookings /fee and session processing with clients.

Third party recipients of personal data 

I sometimes share personal data with third parties, for example, where I have contracted with a supplier to carry out specific tasks. In such cases I have carefully selected which partners I work with. I take great care to ensure that I have a contract with the third party that states what they are allowed to do with the data I share with them. I ensure that they do not use your information in any way other than the task for which they have been contracted. 

Social media

Sophia carbonero therapy  has a presence on various social media platforms. If you engage with us via these platforms we will not usually collect or store your personal data unless you send us a message directly. Where we are collecting personal data for future use, we will let you know and provide you with details about the intended use. We have a presence on Instagram.
To find out how Meta uses your data and how you can control the way they use your data please refer to their privacy policies, which should be available on their website.

Visiting third party websites

This website contains links to other websites that we believe may be of interest to you. This Privacy Policy only applies to our website, so if you link to another website, we recommend you read the privacy policy of that website before sharing any personal or financial data.

We do not provide any personally identifiable client Personal Data to any advertisers or third-party websites.

We exclude all liability for loss that you may incur when using any third party websites.

Cookies

Like most websites, we use ‘cookies’ to help us improve how we create, and how you use, our site. Cookies mean that a website will remember you and can obtain an overall view of visitor habits and volumes to our website. They can make interacting with a website faster and easier.

Cookies are small text files stored on your computer by websites that you visit. They are used by most websites in order to make them work efficiently, to make controls respond properly and to provide information to owners of web sites, or third parties. The cookies stored by our site cannot be used to identify you personally.

If you want to know how to disable the use of cookies on your device, visit aboutcookies.org. Please note that if you turn off the use of cookies on the website, you are likely to find your browsing experience significantly degraded, and you may not be able to use some of the products or services on our website without cookies.

Your rights 

What your rights are

I try to be as open as I can be in terms of giving people access to their personal information. 

We want to make sure you’re in control of how we use and keep your information.

You have the right to:

• be told how your personal information will be used;
• request
  a copy of the information we hold about you;
• update or amend the information we hold about you if it is wrong;
• change your communication preferences at any time;
• ask
  us to remove your personal information from our records (see ‘How We Retain Your Information’ above);
• request an electronic copy of your personal information be sent to you, or another organisation;
• raise concern or complaint about the way in which your information is being used.

You have a right to ask me to delete your personal information, to limit how I use your personal information, or to stop processing your personal information. You also have a right to ask for a copy of any information that I hold about you and to object to the use of your personal data in some circumstances. You can read more about your rights at ico.org.uk/your-data-matters. If I do hold information about you I will: • give you a description of it and where it came from; • tell you why I am holding its, tell you how long I will store your data and how I made this decision; • tell you who it could be disclosed to; • let you have a copy of the information in an intelligible form. You can also ask me at any time to correct any mistakes there may be in the personal information I hold about you. To make a request for any personal information I may hold about you, please put the request in writing addressing it to therapy@sophiacarbonero.com If you have any complaint about how I handle your personal data please do not hesitate to get in touch with me by writing or emailing to the contact details  provided. I would welcome any suggestions for improving my data protection procedures. If you want to make a formal complaint about the way I have processed your personal information you can contact the ICO which is the statutory body that oversees data protection law in the UK. For more information go to ico.org.uk/make-a-complaint.

Further information

If you would like any more information or you have any comments about our Privacy Policy, please email us at therapy@sophiacarbonero.com

We may amend this Privacy Policy from time to time without notice to you, in which case, we will publish the amended version on the Website.  You confirm that we shall not be liable to you or any third party for any change to this Privacy Policy from time to time.  It is your responsibility to check regularly to determine whether this Privacy Policy has changed.

You can ask us for a copy of this Privacy Policy and of any amended Privacy Policy by emailing us at sophiacarbonero.com. This Privacy Policy applies to Personal Data we hold about individuals. It does not apply to information we hold about companies and other organisations.

If you would like access to the Personal Data that we hold about you, you can do this by emailing us at sophiacarbonero.com.

We aim to keep the Personal Data we hold about you accurate and up to date.  If you tell us that we are holding any inaccurate Personal Data about you, we will delete it or correct it promptly. Please email us at sophiacarbonero.com.to update your Personal Data.

You can find out more on the Information Commissioner’s Office website at https://ico.org.uk/for-the-public/